Love Your Customers or Don’t, But Pick One

Some companies choose to love their customers.  They do almost anything to make them happy because they know that their customers are their most powerful marketers.  The Hilton Garden Inn in Hartford South loves their customers.  Morton’s Steakhouse does too.  Zappos is world renown for loving their customers.  You pay extra for products and services because of the high level of service provided. Read more

How Do You Fix School?

The first school roomNo matter how you approach the future of education you’re always going to have a group of people who disagree with you. That’s great. That means you’re on to something. It’s when everyone’s in agreement you should be worried. Read more

Something To Believe In…

Hugh MacLeod Print

From http://gapingvoid.com/

Does your company have a philosophy?  A purpose? A vision? A mission?

What’s your BHAG (big hairy audacious goal)?

What do you give your employees to believe in?  Why are you in business?  If it’s just to make money you’ll never attract the talented employees you’re going to need to grow.  Read more

Michael Porter Was Wrong

Anything-You-WantA famous quote from business guru Michael Porter goes:  “If your goal is anything but profitability – if it’s to be big, or to grow fast, or to become a technology leader – you’ll hit problems.”  I think Derek Sivers proves this quote wrong.  Ever since Derek started the amazing success story that CD Baby became, his goal was never profitability.  In his book Anything You Want he hints at what a new generation of entrepreneur’s are focusing on: putting people first and profits second.  Read more

11 Things You Can Do Right Now To Improve Your Online Brand

Google Places

  1. Write a review for a book you read on Amazon.
  2. Claim your company’s Google Place Page. Read more