Alas! My car troubles are solved, well for now. Yes, I have found a car shop that is (or seems to be) honest. Rochdale Autopro is the place and this is what happened.
My car needed the front wheel bearings changed so I took it in. Four hours later the wheel bearings were in but they informed me they had installed the wrong model number and that they’d have to wait till after the weekend to get the right ones in. I returned on Monday with my car, which had developed a very annoying noise from the front breaks.
Four hours later the proper wheel bearing were installed but the annoying squealing grew louder. I was told they would find the noise and fix it at their cost if the noise didn’t go away. It didn’t.
Now the third time in two weeks my car goes back to the garage. They couldn’t find the squealing sound so the breaks were replaced, and to my delight they graciously covered the cost and installation.
Finally I have found a car repair shop that I can trust, though it was a few visits out of my way, covering the break pads made up for it. Thanks Napa!
Keeping your customers happy is a great marketing strategy and finally your customers can tell the world how you did. Click here to see what I wrote on Yelp.com about Rochdale Autopro.
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About the Author
Hi, I'm Jeph. I love helping people make smarter business decisions. I consult, speak, facilitate and do project work on new marketing strategies (It's a cross between word-of-mouth and social media). I'm currently a working on a brand new marketing company and freelancing with a few special clients. The marketing industry is changing very rapidly and the only way to stay on top of it is by a philosophy of continuous learning. Do you have an information strategy? Are you learning faster than the world is changing? If not, we should talk. Follow me @JephMaystruck
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+1 for Rochdale AutoPro.
15 minutes and 10 bucks stands as the most painless flat tire experience I’ve ever had.
Mitsubishi charged me $35 for the same service so you can guess where I’ll be headed from now on.
Thanks for the heads up Jeph!