How To Get People To Not Share Their Ideas With You

(dont)Poke the bear

Tell them they’re wrong. Tell them you have a better idea. Back up your idea with some made up evidence based on opinion. Make sure they know you’re smarter about whatever topic you’re talking about. That’ll work! That person will never want to share an idea with you again.

Every time you shut down someone’s idea it’s like poking a bear. Sure you can get away with it the first time and maybe the second, but sooner or later if you keep poking, the bear is going to eat you.

Don’t strive to be “right” in conversations, that’s your ego coming through. Be confident in yourself, so confident in fact that you let others be right. Then more and more you’ll find others wanting to share their ideas with you.

It’s The Unexpected Things We (Consumers) Remember

Quicklane Regina, Regina oil changes I’ve needed windshield washer fluid for almost a month. Well not really “needed” per se, every now and then when I slammed on the brakes the windshield washer fluid light would come on. So during winter I probably had a couple months left in her.  Any who. Read more

No One Expects Special Treament

That’s why when you receive special treatment and your expectations are blown away, it stands out your mind and you’re apt to be more loyal to who ever treated you this way.

We were at a restaurant last night, being as loud as we usually are on a Saturday night.  We received two warnings to quiet down from the manager of the establishment.  Our reaction?  We paid our bill and went to Earls instead for the remainder of the night.

We go to Earls a lot because of the way they treat us.  We’ve never been given a warning (even though we’re almost always the loudest table there), they know most of us by name, and make an effort to do more than just serve us.  Even though that’s all their job is, just to serve you food and drinks.  If all they did was “just” serve food and drinks then Earls wouldn’t be such a popular establishment in Regina.

This isn’t a post about how great Earls is, it’s about how you treat your customers and if you’re consistently making an effort to exceed expectations.

After all…

No one expects to be treated special, but if you empower your employees and management to go above and beyond the regular level of service, you’re going to create a much different atmosphere.

The Ultimate Question

The Ultimate Question 2.0 bookThe Ultimate Question is one of those books you want every manager, CEO, VP or anyone remotely interested in making their business better to read.  It really will change the way you think about customer feedback and the absolute best way to measure how you’re doing, not financially but by what your customers think about you.  For decades we’ve had financial instruments to measure how a company was doing financially but never a gage on what your customers actually thought of you.  The Net Promoter Score (NPS) is a method of using quantitative measurements to understand what your customers think of you in comparison to past results and even other competitors in the market place. Read more