Social media isn’t just about Facebook and Twitter, though they both have proven to be among some of the best tools to carry out your internet networking fantasies. Opportunities will pass you by if you are not monitoring what others are saying about you and your organization and engaging them in a conversation. Communication on the internet is only increasing in speed, if you choose to ignore it, you may lose.
Could you imagine if the next time you took your car in for an oil change, they told you about their customer comments section on their website; where if you leave a comment about how the service was, you get 10% off your next oil change? Would you leave a comment? Would you read what others have said? Please let me know below
What if we could hold companies accountable when they provide an unsatisfactory product or service? What if you could look up what others are saying about the restaurant you’re going to tonight? What if you looked up a new hair salon and this came up: (click on the picture to make it larger, this is what actually came up in a Google search for this hair studio)
People are going to talk about your company whether you like it or not, it’s up to you to decide what you’re going to ignore them or engage them.