I hate lineups. For anything really. I’m impatient and I usually want things as fast as they can humanly be delivered to my hands. I’m pretty sure no one likes lineups so it is a perplexing issue to me that as humans (lineup haters) we don’t do everything in our power to minimize, shrink, or do what every we can to demolish these horrible things that eat up our time.
I don’t believe it is the general public’s or customers fault that there are lineups, it all has to do with the choice of architecture of the lineup. These companies and organizations that under estimated their own traffic and how long wait times would be now must look to alternate methods of satisfying the demand at a minimal cost.
There is some research being conducted around lineups and how to minimize wait times but this research is mostly for grocery stores and Wal-Mart. I think the research paid off, the “Express Line” at Safeway, the “12 items or less line” at Superstore and the newly adopted number system at Wal-Mart where they herd everyone into a line and a lovely women over the loud speaker tells you which till to go to once you reach the front of the herd. Continue Reading