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Where Do You Volunteer?

At Folkfest in Regina this past weekend I saw two girls a friend had recently hired to work for his company.  They were volunteering.

That struck me a mildly awesome.  There’s a 85%* chance that those girls are younger than you and they took it upon themselves to volunteer at Folkfest.

I told my friend about it and we agreed that that is a very positive attribute to possess, a willingness to volunteer.  It shows you care, that you’re not selfish (or a shellfish), that you believe in giving back, that you support local events/causes/entities that need your help.

How do you give back?

 

* – based on an estimated guess of the average age of my readers, 85% of them would be older than the girls mentioned above.

There Are Only Two Types of Companies

First are the companies that make bad profits and are still in business in spite of themselves.   They may have a monopoly, they may have an oligopoly, they may have been around for years, they may have a government mandate that keeps them in business.  They force people to pay with long-term contracts, hidden fees and short-term incentives.  They don’t care about your business, they care about the invoiced amount, the automatic withdrawal, the credit card swipe, that’s all.  The goal is to make more by doing less.

The second are the companies who are trying to grow.  Companies trying to grow can’t afford having people spreading bad word-of-mouth.  These companies care about what every customer thinks of them and tries to continuously reinvent themselves to exceed customer expectations again and again.  They want to know when they screw up, so they can fix it.  Because how else will you grow?

If you know customers are unhappy after they’ve signed a contract or bought what you’re selling, do you think your company is setting itself up for long term growth?

Hint: Not all organization need to grow or have happy customers, that’s of course if external pressure doesn’t force the entire industries to change.

Caring is a Strategy

This is a story I found in the book Practically Radical, another reason you should practically go buy it. Seriously, it’s a game changer.  This story had me tearing up.  Read on, you’ll see why.

At the Dana-Farber Cancer Institute in Chicago kids come to get some of the best treatment for Cancer in the World.  A new building was going up,  the Yawkey Center for Cancer Care and construction workers on the project had to walk past the Dan-Farber Institute every day.

The Boston Globe Reported: “It has become a beloved ritual at Dana-Farber, every day, children who come to the clinic write their names on sheets of paper and tape them to the windows of the walkway for ironworkers to see.  And, every day the ironworkers paint the names onto I-beams and hoist them into place as they add floors to the new 14-story Yawkey Center for Cancer Care. Read more