The new world is I’m Googling you the second you email me. I’m going to find everything I can about you. Google can find almost anything these days. I should be able to search your name and contact information and find all relevant information about you. I mean it’s 2014, you have to assume everyone is going to Google you at some point, right?
Now the privacy pundits will tell you to stay as anonymous as you can, as Lloyd Christmas once said, “lot of bad drivers out there!”. But REALLY, really? How many people do you know who have been stalked? Is that even still a thing? We’re too concerned about privacy that we’re losing out on business opportunity.
I had a meeting booked with an organization, the night before the meeting I search the person I was meeting with on Google (I do this with a lot of people surprisingly) the only site other than LinkedIn said she was in Swift Current not Regina. I sent an email asking about her whereabouts, I receive nothing in return. I Googled the organization to find a phone number but there’ only a Regina contact. The “Contact Us” page had a form to fill out, no numbers. Finally I search for her email because for sure her phone number would be in the salutation at the bottom of the email right? Wrong.
It was 30 minutes till a meeting with someone in another city that I had no number for, what would you do?
I didn’t make the meeting.
The lady called, she was upset. I didn’t mention the difficult time trying to find her contact info let alone a phone number. She didn’t want to hear what I had to say, her mind was made up.
I hate offending people. I don’t like upsetting people. I really try hard never to miss a meeting. By that time I think it was for the best. To help someone with social media when they won’t as much as publish a phone number is relatively impossible.
Answer the new phone. Be accessible, especially your workplace. Nothing says we hate our customers like not being able to find a phone number to call.
Google yourself. Google your company. Google your company name and “contact info”. See what comes up. If it isn’t exactly what your customers want then change it.
Oh yeah, how your customers find information about you will change, it will always change, it’s in your best interest to ask them periodically if you’re still providing information where it is most easily accessible.