Word-of-Mouth is the best form of marketing. If you disagree, please, I’d love to hear why in the comments below. Word-of-mouth is the most authentic and effective because for it to occur successfully, there must be more than a minimum level of trust established. Let me explain.
If I don’t trust you I will never take your advice on anything, let alone a product I will be purchasing. On the contrary, if I trust you a lot (an influencer in my life) I will take your word on what I should buy over any marketing message no matter how clever it is.
Trust equals influence.
As fast as we can share our opinions on Twitter, Facebook, blogs etc. I can’t fathom why more businesses haven’t created incentives for customers to share their delightful experiences online for others to see.
Your brand isn’t your website, store, logo or your OWN perception of your company. Your brand is what other people say about you and the internet makes it much easier to say anything about your company, positive or negative.
This is your warning, it’s only going to increase, how are you encouraging positive word-of-mouth?